Who We Are

Soft Silk LLC operates softsilk.pro, a premium online store specializing in luxury silk apparel—including silk shirts, dresses, pajamas, scarves, and silk squares. Based at 315 SUNCUP CIR, HEMET, CA 92543, we are committed to protecting the personal data of every visitor, customer, and user who browses our site, places orders, leaves product feedback, or engages with our content. Our mission is to maintain transparent data practices, ensuring you can shop for exquisite silk pieces with confidence in how your information is handled.

Comments

When you leave comments on our site (e.g., sharing feedback about silk product quality, fit, or styling tips, or asking questions about fabric care), we collect the information you provide in the comment form (name, email address, optional website link). We also gather your IP address and browser user agent string to help detect and prevent spam—keeping our comment section a trusted space for silk enthusiasts to connect.
An anonymized hash of your email address may be provided to the Gravatar service to check if you have an associated profile. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your Gravatar profile picture (if applicable) will be publicly visible alongside your comment to foster genuine, community-focused discussions about our silk apparel.

Media

If you upload images to our site (e.g., photos of you wearing our silk dresses, scarves, or pajamas for product reviews, or styling inspiration), please avoid uploading images with embedded location data (EXIF GPS). Visitors to softsilk.pro can download and extract any location data from uploaded images, and we cannot control this after upload. For product-related shares, we only need clear images of the silk items—not location-tagged files—to showcase real-world styling or quality.

Cookies

Our site uses cookies to enhance your shopping, browsing, and community experience—tailored to customers seeking luxury silk apparel—with specific purposes outlined below:
  • Comment Cookies: If you leave a comment (e.g., about the feel of our silk pajamas or the fit of a silk shirt), you may opt to save your name, email address, and website in cookies. These cookies expire after 1 year, so you won’t need to re-enter your details for future comments about our silk products.
  • Temporary Login Check Cookie: Visiting our login page (e.g., for customer accounts, order tracking, or accessing silk care guides) triggers a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Login & Display Cookies: When you log in to your account (e.g., to place an order for silk apparel, track shipments, or view past purchases), we set cookies to save your login information (valid for 2 days) and screen display preferences (valid for 1 year). Selecting “Remember Me” extends your login session to 2 weeks; logging out removes these login cookies.
  • Editing Cookie: If you edit or publish content on our site (e.g., contributing to a blog post about silk styling tips, or updating a product review), an additional cookie is saved in your browser. This cookie only tracks the post ID of the content you edited, contains no personal data, and expires after 1 day.

Embedded Content from Other Websites

Our site may include embedded content related to luxury silk apparel (e.g., fabric care tutorials, styling videos, or articles about silk sustainability). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These third-party websites may collect data about you, use their own cookies, embed additional third-party tracking tools, and monitor your interaction with the embedded content. This includes tracking your activity if you’re logged into an account on the third-party site (e.g., your YouTube account for silk care videos).

Who We Share Your Data With

We do not sell your personal data to third parties. The only instances of data sharing are:
  1. Password Reset: If you request a password reset (e.g., for your customer account to reorder silk products), your IP address will be included in the reset email to verify the request’s legitimacy and enhance security.
  2. Trusted Service Providers: We may share data with authorized third parties (e.g., secure payment processors for order payments, shipping carriers for delivering silk apparel, or fraud prevention tools) solely to fulfill orders, ship products, or protect against unauthorized transactions. These providers are contractually obligated to keep your data confidential and use it only for the purposes we specify.
  3. Customer Support & Fulfillment: Necessary details (e.g., shipping address, order preferences) are shared with our customer service and fulfillment teams to ensure accurate delivery of your silk items and responsive support.

How Long We Retain Your Data

  • Comments: Comments and their associated metadata (e.g., timestamps, IP addresses) are retained indefinitely. This allows us to automatically approve follow-up comments from you (e.g., responding to a question about silk scarf care) rather than holding them in a moderation queue.
  • User Accounts & Order Data: For users who register an account (e.g., customers who purchase silk apparel), we store personal information (name, contact details, shipping addresses) and order-related data (product selections, payment history, shipment details) while the account remains active, plus 3 years after your last purchase. This ensures we can assist with returns, exchanges, order tracking, or repeat purchases of your favorite silk pieces. You can view, edit, or delete your personal data at any time (except your username); our team may also access or edit this information to resolve order or product issues.

What Rights You Have Over Your Data

If you have an account on our site, have left comments, or have purchased silk apparel, you have the following rights regarding your personal data:
  1. Request an exported file of all personal data we hold about you (e.g., comment history, account details, order records, shipping addresses).
  2. Request that we erase any personal data we hold about you—with the exception of data we are legally required to keep for administrative, tax, or security purposes (e.g., order records for financial compliance).
  3. Update or correct any inaccurate personal data (e.g., changing your shipping address for an upcoming silk dress delivery, updating your email for order notifications) through your account settings or by contacting our team.

Where Your Data Is Sent

  • Visitor comments may be checked through an automated spam detection service to protect our site from malicious content and keep our community focused on helpful discussions about silk apparel. This service may process comment data temporarily to identify and filter spam.
  • For customers purchasing silk products, payment data (e.g., credit card details) is encrypted and sent directly to our payment processor—Soft Silk LLC does not store full payment information on our servers. Order and contact data is stored securely on our servers and only accessed by authorized team members to process orders and provide support.
For questions about our privacy practices or to exercise your data rights, contact us at sell@softsilk.pro.