Overview

Soft Silk LLC’s refund and return policy applies exclusively to our luxury silk apparel (including silk shirts, dresses, pajamas, scarves, and silk squares). The policy lasts 30 days from the date of delivery. If 30 days have passed since you received your silk items, we cannot offer a full refund, exchange, or store credit.
To be eligible for a return or refund, your silk product must meet these criteria:
  • Unworn, unused, and in the same condition as received (no stains, tears, or signs of wear on the silk fabric).
  • Retained in the original packaging (including tags, dust bags, and any branded accessories).
  • Accompanied by a receipt or proof of purchase (e.g., order confirmation email, invoice).
Returns are not granted for:
  • Silk items with obvious signs of use (e.g., washed, ironed improperly, or altered).
  • Products damaged due to improper care (e.g., exposure to harsh detergents, bleach, or incorrect washing methods—see our silk care guide for details).
  • Custom-sized or personalized silk items (unless defective).

Non-Returnable Items

  • Sale or clearance silk products (items marked as “final sale”).
  • Silk scarves or squares that have been removed from their original sealed packaging (for hygiene and quality preservation).

Partial Refunds

Partial refunds are approved only in specific scenarios:
  1. Silk items returned with minor damage not caused by our error (e.g., slight fabric snag from improper handling).
  2. Products with missing non-essential accessories (e.g., extra tags, decorative packaging) but otherwise unused and in sellable condition.

Refund Process

  1. Initiate a Return: Email sell@softsilk.pro with your order number, delivery date, and reason for return (e.g., size mismatch, defective fabric).
  2. Receive Return Authorization: Our team will respond within 2 business days with a Return Authorization (RA) number and return instructions.
  3. Ship the Item: Mail your returned silk product to the address below, including the RA number on the package. Use a trackable shipping service (recommended for luxury items).
  4. Inspection & Approval: Once received, we will inspect the item within 3 business days. You will be notified via email of refund approval or rejection.
  5. Refund Processing: Approved refunds are credited to your original payment method within 7–10 business days. The original shipping cost is non-refundable; return shipping costs are deducted from your refund (unless the return is due to our error, e.g., wrong size shipped, defective product).

Return Address

Soft Silk LLC315 SUNCUP CIRHEMET, CA 92543USA

Exchanges

We offer exchanges only for defective or damaged silk items, or if the wrong size/style was shipped to you. To request an exchange:
  1. Email sell@softsilk.pro within 15 days of delivery, providing your order number, photos of the issue, and desired exchange item (same product, different size/style).
  2. Ship the defective/damaged item to the return address above (we cover return shipping for exchange-eligible items).
  3. Once received and inspected, we will ship the replacement item within 3 business days.

Gift Returns

  • If the silk item was marked as a gift and shipped directly to you, you will receive a store credit equal to the item’s value upon return approval.
  • If the gift giver shipped the order to themselves, the refund will be issued to the gift giver’s original payment method.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:
  1. Check your bank/credit card statement for pending transactions.
  2. Contact your credit card issuer or bank to inquire about processing timelines.
  3. If issues persist, email sell@softsilk.pro with your order number, refund approval date, and payment details.

Need Help?

For questions about returns, refunds, exchanges, or silk product care, contact us at sell@softsilk.pro. Our team is dedicated to resolving your concerns promptly.